PRIVACY PRINCIPLES
Customer Information Privacy Principles
Like most industries today, the financial services industry is rapidly being shaped by technology, which is changing the way we do business. To be successful in this environment, it is essential that we use technology to manage and maintain certain personal customer information.
At JVB Financial Group, LLC ("JVB") our customers have access to a broad range of products and services through various sources. To deliver these products and services as effectively and conveniently as possible, it is essential that we use technology to manage and maintain certain customer information. We maintain physical, electronic and procedural safeguards to protect this personal information.
We want to assure all of our customers that whenever information is used, it is done with discretion. The safeguarding of customer information is an issue we take seriously at JVB. To affirm our continuing commitment to the proper use of customer information, we have set forth the following Privacy Principles. It is these Privacy Principles that guide us in serving the privacy needs of our customers.
1. Recognition of a Customer's Expectation of Privacy: At JVB, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. And while information is critical to providing quality service, we recognize that one of our most important assets is our customers' trust. The safekeeping of customer information is a priority for JVB. Thus, your privacy is not for sale. Under no circumstances whatsoever will JVB sell your personal information to anyone, for any reason, at any time.
2. Use, Collection, and Retention of Customer Information: JVB limits the use, collection, and retention of customer information to what we believe is necessary or useful to conduct our business, provide quality service, and offer products and services, that may be of interest to our customers.
3. Maintenance of Accurate Information: JVB recognizes that it must maintain accurate customer records. Therefore, we have established procedures to maintain the accuracy of customer information and to keep such information current and complete. These procedures include responding to requests to correct inaccurate information in a timely manner.
4. Limiting Employee Access to Information: At JVB, we take precautions to ensure the information we collect about you is protected and is accessed only by authorized individuals or organizations. We restrict access to personal information by our employees and agents. Employee access to personally identifiable customer information is limited to those with a business reason to know such information. Employees are trained and educated on the importance of maintaining the confidentiality of customer information and on these Privacy Principles. Because of the importance of these issues, all JVB employees are responsible for maintaining the confidentiality of customer information and employees who violate these Privacy Principles will be subject to disciplinary measures.
5. Protection of Information via Established Security Procedures: JVB recognizes that a fundamental element of maintaining effective customer privacy procedures is to provide reasonable protection against the unauthorized access to customer information. Therefore, JVB has established appropriate security standards and procedures to guard access to customer information.
6. Disclosure of Privacy Principles to Customers: JVB recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed JVB's Privacy Policy Statement, which is made readily available to our customers. Customers who have questions about the Privacy Policy Statement or about the privacy of their customer information should contact their JVB Representative, or contact our Compliance Department at compliance@jvbfinancial.com or (561) 416-5876.
These Privacy Principles apply to individuals, and we reserve the right to change these Privacy Principles, and any of the policies or procedures described above, at any time without prior notice. These Privacy Principles are for general guidance and do not constitute a contract or create legal rights and do not modify or amend any agreements we have with our customers.